Refund policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the period begins upon receipt of the last item.
To exercise your right of withdrawal, you must inform us
VICALO GmbH
Mozartstraße 36
88441 Mittelbiberach
Deutschland
Telephone: +49 163 6718932
Email: hello@teguscafe.com
of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs, except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent the goods back, whichever occurs first.
You must send back or hand over the goods to the address stated above without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Exclusion or early expiry of the right of withdrawal
Unless the parties have agreed otherwise, the right of withdrawal does not apply, among other things, to contracts for the supply of
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
These exceptions apply only if the statutory requirements are actually met in the specific case.