Terms of service

Contents

§ 1 Scope

These General Terms and Conditions apply to all orders placed with VICALO GmbH, Mozartstraße 36, 88441 Mittelbiberach, Deutschland, through the online shop at https://teguscafe.com.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity (§ 13 BGB). A business customer is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or independent professional activity (§ 14 BGB).

Any differing terms of the customer will not be recognised unless we expressly agree to their application in text form.

§ 2 Provider and contact details

The purchase contract is concluded with:

VICALO GmbH
Mozartstraße 36
88441 Mittelbiberach
Deutschland

Contact:
Email: hello@teguscafe.com
Telephone: +49 163 6718932

§ 3 Offer, ordering process and conclusion of the contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

The customer can add products to the shopping cart without obligation. Input errors can be corrected before the order is submitted using the correction tools provided in the ordering process.

By clicking the “Order with obligation to pay” button or a button with equivalent unambiguous wording, the customer makes a binding offer to conclude a purchase contract for the goods in the shopping cart.

The automatic acknowledgement sent immediately after the order merely documents receipt of the order, unless it is also expressly designated as an order confirmation. We may accept the offer within two working days by sending an express order confirmation, dispatching the goods or issuing a corresponding request for payment. The earliest of these events is decisive.

The language available for concluding the contract is German.

The order details and the contractual texts applicable when the contract is concluded will be made available to the customer on a durable medium, in particular by email. Customers with an account can also view their order details there.

§ 4 Prices and shipping costs

Prices quoted to consumers are total prices and include statutory VAT. Where required by law, the unit price is also stated.

Shipping costs are not included in the product price unless expressly stated otherwise. The amount is displayed in the shopping cart and at checkout before the order is submitted.

Deliveries to countries outside the European Union may incur additional taxes, customs duties or fees which are not levied by us and must be borne by the customer.

§ 5 Payment

The payment methods displayed at checkout are available. These may include, in particular, Shopify Payments with credit or debit cards and accelerated payment methods, as well as PayPal.

Unless otherwise stated for the relevant payment method, the purchase price is due immediately upon conclusion of the contract.

The terms of the relevant payment service provider may additionally apply to individual payment methods. The customer's statutory rights against us remain unaffected.

§ 6 Delivery

We deliver to the countries that can be selected in the online shop and at checkout. The applicable delivery times are displayed on the product page or, at the latest, before the order is submitted.

If several goods have been ordered, we may make partial deliveries where this is reasonable for the customer. No additional shipping costs will arise as a result.

For consumers, the risk of accidental loss and accidental deterioration passes only when the goods are handed over to the consumer or a person designated by them and authorised to receive the goods.

If delivery fails for reasons attributable to the customer, the customer may have to bear the cost of a further shipment. Statutory rights remain unaffected.

§ 7 Retention of title

The goods remain our property until the purchase price has been paid in full. The following also applies to business customers: we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full.

§ 8 Right of withdrawal

Consumers generally have a statutory right of withdrawal. Details are set out in the separate withdrawal instructions and the model withdrawal form.

Statutory exceptions to the right of withdrawal apply only if their respective requirements are met. In particular, the right of withdrawal may be excluded for goods which are liable to deteriorate or expire rapidly, and for sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Merely opening a package of coffee does not automatically exclude the right of withdrawal in every case.

§ 9 Statutory rights in respect of defects

The statutory rights in respect of defects apply. For business customers, the limitation period for claims in respect of defects in newly manufactured goods is one year from delivery, unless mandatory statutory provisions preclude this. In particular, this shortened period does not apply in cases of fraudulent concealment, guarantees, claims arising from loss of life, bodily injury or damage to health, or intentional or grossly negligent breaches of duty.

§ 10 Liability

We have unlimited liability for loss arising from loss of life, bodily injury or damage to health caused by an intentional or negligent breach of duty, and for other loss caused by intent or gross negligence. We also have unlimited liability under the Produkthaftungsgesetz and to the extent of any guarantee expressly given.

In the event of a slightly negligent breach of material contractual obligations, liability is limited to the loss that was foreseeable when the contract was concluded and is typical of the contract. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose observance the customer may normally rely.

In all other cases, liability for loss caused by slight negligence is excluded.

§ 11 Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

§ 12 Applicable law and jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.

If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office. The same applies if the business customer has no general place of jurisdiction in Germany. Mandatory statutory rules on jurisdiction remain unaffected.

§ 13 Final provisions

If any individual provision of these General Terms and Conditions is or becomes wholly or partially invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.